Genie Remotes Online

34691 North Wilson Road
Ingleside, Illinois 60041
Phone: 888-341-3003
Email: info@relateddoorproducts.com
 

Return Policy Information

• We do not sell any used or refurbished items; all parts are purchased directly from the manufacturers.

• It is ultimately the customers responsibility for what item(s) they purchase. Check your manual before ordering.

• The customer should take the time to research their product manual before making a purchase.

• Uncertain customers should consult with their qualified local garage door professionals before making a purchase.

• By making a purchase from this website you are confirming that you fully understand all terms and conditions stated here and also agree to refund and return terms.

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Product Returns

• Item(s) are returnable within 30 days from delivery date in the original product packaging and in brand new condition.

• Free Shipping items sent back because purchaser ordered the wrong item(s) will have shipping cost subtracted from refund credit.

• Bulk orders of 10 items or more cannot be returned.

• To return ANY item(s) you must receive a RGA Number before sending the item(s) back. No returns will be accepted without an RGA being issued. Return requests can be emailed to info@relateddoorproducts.com.

• No item(s) can be returned damaged, scratched or tampered with. All products sold have date codes to show when item was made.

• All returned orders will be assessed a 10% restocking fee. Check your manual before ordering or call us before to help.

• Periodically manufacturers will change the model number of the part, or the parts functionality. We will always send out the most current OEM part directly purchased from the manufacturer. No refunds will be allowed because a manufacturer changed the part number or functionality. Call our office before purchasing if you have a question about the part number or it's functionality.

• Shipping and handling fees are not refundable.

• Any taxes or tariffs charged by others are not refundable.

• Free shipping items purchased incorrectly must be shipped back are at the customer's expense.

• Item(s) must be returned with all contents of the product included. Additional fees will be assessed if any contents are missing. Visor clips, key rings and directions must be included.

• An item deemed to be defective will need to receive an RGA number to return the item. We will send a return shipping label to return the item to us. Once received, the item will be tested to see if it is in fact defective. If the item is found to be in working order, a 10% return fee and the cost of the return shipping label will be assessed. If the item is indeed defective, you will be sent a new replacement for the defective item.

• Item(s) must be shipped back insured for the item(s) value in a proper packaging with the RGA number clearly written on the outside package.

• A copy of the original packing receipt needs to be included with all returns showing the product information of the purchase.

• If an item(s) arrives and the packaging is visually damaged, you must take a picture of the front and back of the packaging and item(s) inside. Once pictures are taken, send them and contact us immediately. We must be notified within 24 hours of the delivery date with damaged packages. We will file a claim with the shipping company and make arraignments to return and replace the damaged item(s) for you. If you do not contact us within the 24-hour time period, you will need handle the claim yourself. You will need to file a claim with the shipping company and no refunds or returns will be accepted.

 

 

Terms of Service

Please read these Terms of Service ('Terms', 'Terms of Service') carefully before using the GenieRemotes.com website (the 'Service') is operated by Genie Remotes Online ('us', 'we', or 'our').

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Make sure you understand the return policy before you purchase an item. There are no exceptions to the return policy.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

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Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Genie Remotes Online. Genie Remotes Online has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Genie Remotes Online shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

 

Governing Law

These Terms shall be governed and construed in accordance with the laws of Illinois, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the service changes. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service option here.